Hi Candy Fans,
We have been working hard behind the scenes to plan for new measures to provide a clean, safe, and healthy environment for all visitors and employees as we look to complete a phased re-opening.
Here at Candytopia, the safety of our visitors and employees is our number one priority. Based on guidance from health authorities and government agencies, we will be implementing current health and safety measures for your visit to provide you with the safest experience possible.
We recognize that there are differing opinions at every level on how to best take care of our communities. There is no single right answer here—and possibly no way to reconcile the wide variety of every guest’s needs, desires, and expectations. While we understand some people may feel certain measures are overcautious, we hope you agree with our decision to err on the side of safety.
✨Before you visit, here is what we’re doing to keep you safe ✨
• We’ve increased cleaning and disinfection procedures and hand sanitizer stations will be available throughout the exhibit including the beginning and end of the experience. We encourage guests to use these regularly.
• Regular sanitizing and cleaning will be conducted by staff frequently including door handles and commonly used areas. This will be performed between group time slots.
• All guests 4 years of age and older, along with our team members will be required to wear an appropriate face covering for the duration of your visit in markets where local municipalities are requiring it. Guests will be required to bring their own face coverings. In markets where local municipalities are not requiring, Candytopia does still recommend guests wear face coverings, and may require it of our staff.
• If you are sick, we ask you to please stay home. We will happily transfer your tickets to a later date. Contact our lovely team at email@example.com to reschedule. Notice must be provided prior to your ticketed time.
• All employees will receive training based on current CDC COVID-19 safety and sanitation protocols.
• Modifications have been made to some exhibits to ensure the safety of our guests and employees.
The above health and safety policies and procedures have been implemented for the benefit of all Candytopia guests and staff. However, exposure to, or the increased possibility of contracting or spreading the COVID-19 virus are inherent risks in your participation in Candytopia or any public place where other people are present. Further details regarding these risks, and your knowing and voluntary assumption of all risks connected with the Candytopia experience, are detailed in Candytopia’s Guest Liability Waiver, to which you agree upon purchasing a ticket or entering Candytopia, and which may be accessed online at https://www.candytopia.com/liability-waivers.
We’re looking forward to welcoming you back soon. If you have any questions, thoughts or feedback, we’d love to hear from you 💕 Please contact our lovely team at firstname.lastname@example.org.
Love and Lollipops,
The Candytopia Team
For the time being all tickets must be purchased in advance on our website to allow us to monitor attendance volumes. No walk-up tickets will be available.
DO I NEED TO WEAR A FACE COVERING?
All guests 4 years of age and older, along with our team members will be required to wear an appropriate face covering for the duration of your visit in markets where local municipalities are requiring it. Guests will be required to bring their own face coverings. In markets where local municipalities are not requiring, Candytopia does still recommend guests wear face coverings, and may require it of our staff.
DO I NEED TO BRING MY OWN FACE COVERING?
Yes, we ask that you please bring your own mask or face covering. Unfortunately, our team will not be able to allow entry to anyone without a face covering at this time.
DO I NEED TO HAVE MY TEMPERATURE TAKEN?
We will not be requiring temperature checks for guests. If you feel sick, or have a temperature above 100.4F we ask that you please stay home. We will accommodate ticket changes for any guest that is unable to attend due to illness.
CAN I BRING A BAG OR STROLLER?
At this time our stroller valet is temporarily closed. We ask that where possible you please leave your stroller or bags in your car or at home.
IF I FEEL SICK OR ARE DISPLAYING RESPIRATORY SYMPTOMS CAN I RESCHEDULE MY TICKETS?
Yes, if you feel unwell we ask you and your party (anyone who lives with you) not to attend and to contact our team at email@example.com to reschedule your visit.
HOW DO I RESCHEDULE MY PREVIOUSLY PURCHASED TICKETS?
Please contact our lovely team at firstname.lastname@example.org and they will be happy to help you reschedule your ticket.
HOW EARLY SHOULD I ARRIVE?
Please arrive 15 minutes prior to your show time to allow for check in.
Final entry is at 8:00pm sharp for our Houston & Atlanta locations.
Final entry in New York City is 8:30pm sharp.
Please note that no guests will be admitted after this time.
Guests with 8pm (8:30pm in NYC) entry tickets will still have the opportunity to enjoy the entire experience.
WILL HAND SANITIZER STATIONS BE AVAILABLE?
Yes, we’ve increased cleaning and disinfection procedures and have hand sanitizer stations available throughout the exhibit including the beginning and end of the experience. We encourage guests to use these regularly.
WILL YOU STILL BE GIVING OUT CANDY?
Of course! You will still receive plenty of delicious candy samples to take away with you.
WILL THE MARSHMALLOW PIT STILL BE OPEN?
Yes, we're happy to saw the marshmallow is back open for swimming! We make cleaning the marshmallow pit and santizing it a top priority.
WILL THE CONFETTI ROOM STILL BE OPEN?
Yes, the Confetti Room is also back and better than ever! We've added deconfetti chambers if you don't wish to track confetti back to your house with you.
WILL THE GIFT SHOP STILL BE OPEN?
Yes, our gift shop will remain open with additional safety procedures in place. We ask that guests limit touching items that they are not looking to purchase as all items will be sanitized before being placed back on the shelf.
CAN I PAY IN CASH AT THE GIFT SHOP?
No, due to current safety regulations we will not accept cash payments, unless local guidelines mandate it. We ask that you use a contactless payment method. All tablets with touchscreen areas will be sanitized after use.