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We can not guarantee door sales but you may attempt to purchase at our location for same day tickets. We HIGHLY recommend purchasing and securing your tickets online to avoid any delays. We limit show attendance based on max capacity for event spaces, after all safety is sweet!
All sales are final, but we can reschedule your tickets for any other, Location, Time, or Date. Your store purchase is also final but we would love to try and find a solution if there is one please email us at Kisses@candytopia.com
We follow all local health laws in place. Face masks are not required but are optional for any guest or employee who wishes to wear one. If you would like to wear any personal protection equipment you must provide your own. If we see that you're not feeling well we may ask you to reschedule for the safety of all guests and staff.
We welcome Guests to bring a stroller if desired, please keep in mind that we do not offer a place to store these devices and they must stay with your group throughout the experience.
Yes, if you feel unwell we ask you and your party (anyone who lives with you) not to attend and to contact our team at kisses@candytopia.com to reschedule your visit.
Please contact our sweet team at kisses@candytopia.com and they will be happy to help you reschedule your ticket. However if you are running late or would like to come in a little earlier, all same date tickets are valid and we will accommodate everyone as soon as possible while monitoring capacity for each show.
Average time is about an hour but you move at your own pace through most of the experience. We have a few timed rooms to help direct traffic and keep all shows running on time but most rooms are self guided at your own pace. We only ask that once you leave a room you only move forward and never backwards.
All tickets are final sale and non-refundable, however we know plans can change which is why we offer to reschedule tickets for a later time or date for any reason. The tickets must be unused and not scanned, if you enter our building and have an emergency please try to locate a manager so that we can find a solution and reschedule your tickets.
Please arrive 15 minutes prior to your show time to allow for check in. If you arrive earlier we will try to accommodate an earlier show time if we have available capacity.
We validate all same day tickets, but prefer to check you in for your scheduled showtime to keep everything running like CLOCKWORK (that’s an inside joke, literally an inside the building clock room joke).
However, no guests will be permitted after the start of the final showtime of the day. If you miss the final showtime we will ask you to reschedule to have the opportunity to enjoy the full experience.
Yes, we’ve increased cleaning and disinfection procedures and have hand sanitizer stations available throughout the exhibit including the beginning and end of the experience. We encourage guests to use these regularly.
Of course! You will have plenty of delicious candy samples to take away with you, but be mindful only take a few as there are many samples throughout the experience.
If you have any allergies, please ask and we can provide allergen information for samples.
We make cleaning the marshmallow pit and sanitizing it a top priority. We have a cleaning crew on staff to keep the space top notch for the best experience for everyone.
We welcome credit, debit, and ‘tap to pay’ options such as Apple pay and Google pay. We try to remain as cashless as possible but some locations do accept cash due to local laws see below for specific details.
Tysons Location - Credit, Debit, Touch to Pay. - No Cash
Cleveland Location - Credit, Debit, Touch to Pay. - No Cash
New York Location - All Forms of payment accepted including cash.
