LOCATION

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IS CANDYTOPIA WHEELCHAIR / ADA ACCESSIBLE?

The ADA: It’s not just a good idea, it’s the law.  We got you!

CAN I ACCESS CANDYTOPIA WITHOUT ELEVATORS?

Our elevator may not be made of glass, but Candytopia New York is only accessible via elevator.

DO YOU HAVE RESTROOMS?

Why yes we do! The bathrooms are located in the middle of the experience, so we recommend using the restrooms prior to your visit.

WHAT TERMS AND CONDITIONS APPLY?

All guests that purchase a ticket or enter Candytopia are subject to Candytopia’s Guest Release and Waiver of Liability, Promise Not To Sue, Assumption of Risk, and Indemnity Agreement, a copy of which can be found online at: www.candytopia.com/waiver-houston. Each guest will be deemed to have consented to the terms of such agreement by purchasing a ticket to or entering Candytopia.

NOISE AND LIGHT SENSITIVITY

Please be advised that our exhibit uses loud music and bright lights as a part of the sensory experience. If you or a member of your party is sensitive to these factors, please come prepared. Feel free to notify a Candytopia staff member if you are ever feeling uncomfortable and need to skip past a particular section.

WHEN WILL CANDYTOPIA COME TO MY CITY?

Visit our website to see our current locations.

Sign up to be the first to know about future touring locations! We'll use our members' zip codes to gauge interest so tell your friends to sign up.

I LOST SOMETHING AT THE EVENT, WHO CAN I CONTACT?

Contact our customer service team at kisses@candytopia.com and we'll check with our awesome Candy staff at your location.

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TICKETS

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OMG, HOW DO I GET TICKETS?

For the time being all tickets must be purchased in advance on our website to allow us to monitor attendance volumes. No door sales will be available.

Adults: $36

Children 4-12: $29

Children 0-3: Free! (No ticket necessary)

Children of all ages must be accompanied by an adult.Tickets are valid ONLY at the assigned date and time slot.

WHAT PAYMENTS DO YOU ACCEPT?

We accept all major credit cards, Apple Pay, and Google Pay. We are operating cashless at this time.

HELP! I BOUGHT TICKETS FOR THE WRONG DATE

Visit ShowClix customer support  by clicking here or call 1-888-850-8718. They can help you with the exchange, depending on availability. Please note that we are unable to consider same-day time changes.

WHAT IS YOUR RETURN POLICY?

All ticket sales are final. Tickets to Candytopia are non-refundable.

We do however offer a very flexible ticket exchange program. Unused tickets may be exchanged for any Date/Showtime in the future through the end of our run in New York City.  See above!

WHAT DOES MY TICKET INCLUDE?

Your ticket will grant you one time access to our exciting candy museum, where you will have plenty of fun photo opportunities and delicious samples of candy to try! You will also get a chance to dip into our famous marshmallow pit and shop at our exclusive gift shop!

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YOUR VISIT

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HOW EARLY SHOULD I ARRIVE?

Please arrive at least 15 minutes early.  Any group arriving less than 15 minutes prior may have to wait beyond their scheduled timeslot for entry.

HOW LONG WILL MY VISIT TAKE?

A trip through Candytopia lasts a little over an hour. The faves on your Instagram posts will last a lifetime.  You’re welcome to browse our gift shop afterwards!

WHAT SHOULD I BRING?

Bring your ticket, a photo ID, and your sweet self.

No outside food or drink is permitted within Candytopia, but we’ll have plenty of treats inside for you!

WHAT SHOULD I LEAVE AT HOME/IN THE CAR?

Large Bags, large coats or anything you are not able to carry while at the experience. We do not offer a coat check service.

Please note that there is no place to store a stroller, however it is possible for you to bring small strollers through the experience if required.

CAN I BRING MY PET?

Pets are not allowed, including the adorable Papillon mix who lives in your purse and you think we won’t notice. The only exception is for service animals on a leash and under their human partner's control as authorized by applicable law. Please be warned that some rooms will contain chocolate, so proceed with caution.

I HAVE A FOOD ALLERGY. WILL I BE ABLE TO ENJOY THE CANDY SAMPLES?

Yes! The handout candies in Candytopia are nut-free. Some of the handouts are produced in a facility that handles nuts. We have gluten-free, dairy-free, egg-free, soy-free, kosher, and vegan options. Please ask our staff for assistance.

Items sold in the gift shop are not guaranteed to be allergen free. Please read the labels carefully to determine if the product meets your requirements.

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